I have been mystery shopping for four years now, and I can't help but do things when I am out just shopping and NOT mystery shopping. These things have become habits, because I have done SO many shops.....so here is my list starting with number 10 and working to the one thing I do the most.
10. Pulling up to the pump and checking to see if the squeegee and paper towels are available.
9. Feeling the need to TIME everything--how long to pump gas, how long to get my food, etc...
8. Checking menus and menu boards to see if they are clean or damaged
7. Taking a picture of my food. I will think "I need to take a picture before I can eat this" and then
realize that this is not a REAL shop and I don't need a picture!
6. Making a mental note of employees and if they make eye contact, smile, and if they are in uniform
5. Noticing that gas station fuel signs are missing numbers or have damage to the numbers
4. Keeping notes of an employees appearance--male/female, hair color, approximate age and height,
length of hair, ethnicity, and if applicable facial hair
3. Noticing if the employee is wearing glasses(this is almost always asked, the ones in number four
vary from shop to shop, but not this one.
2. Noticing if there is a manager on duty in a restaurant and making note of what he or she is doing
AND THE NUMBER ONE habit that I do ALL the time is.......
1. Check to see if an employee has his or her name badge on!!!!! I will make note of it and then say
to myself...."this isn't a SHOP, you don't have to notice the name badge OR the name!"
