So what skills do you need to be a mystery shopper? First and foremost you must be organized. I work for four different companies PLUS work my full-time job. I have to print all of the shop instructions, plus keep up with WHEN they must be done. The majority of the shops even have time windows on when the shop can be complete. When I worked for only two companies, it was a lot easier. Now that I am with four I have to keep a close eye on the dates and times my shops are due by. I have a calendar on my laptop that helps me keep things organized. You also have to plan out your day and map out your shops so that you aren't losing time while driving. I also have a GPS, which helps immensely!
Another skill you need isto be a good actor. I have to act like a customer and remember details from the shop. Many companies ask about the names of the employees as well as what they looked like. Most ask if the employee is wearing glasses. Some shops have cheat sheets you can conceal and carry with you. Some don't have cheat sheets, so you just have to observe and remember.
Having a digital camera is a must! I have many shops that are audits and require pictures!
I am going to two grocery shops later today and have a variety of shops later this week: gas stations, fast food restaurants, and check cashing just to name a few. I have all of the information for each shop in a folder that stays in my car. Next weekend will be crazy with just eleven shops on Saturday.
I may think of more skills that are needed as time goes on, but this is a good start!
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