I have learned the hard way that it is important to read the directions before starting a shop. I have been mystery shopping for over a year now and a few weeks ago I made two huge mistakes.....all because I just didn't read the directions clearly enough. Both mistakes were made at a fast food restaurant and both were minor mistakes, but huge enough to invalidate the shops. The first mistake I made was made with time. I started the shop too early and all because I didn't see that on a Sunday you have to start the shop 30 minutes later than when you do the shop Monday through Saturday. The second one happened a few days later and it was because I evaluated the service inside the shop and not in the drive thru.
Lesson learned here....even if you have done the same type of shop before and done it several time, read those directions. One small mistake could invalidate your shop!
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