It Really is a Job!

A family member in another city just started mystery shopping. I had helped her choose a printer and suggested a few companies to start with. She finally signed up with two companies and got started. My partner and I had suggested she start slowly and sign up for only one shop!

I had talked to her the night before her first shop and she said, "this really is a job." She had to pass a quiz before she could do the shop and that took two tries. She then had to print the shop and study how to do it. She called me and I gave her several tips and answered her questions. She then called during the shop and clarified a few things and I gave her some hints on completing the shop. Later, she called me to help with the input, uploading the receipt and electronically signing off on the shop. She then signed up for her second shop!

I am glad she has gotten started. Helping her reminded me of how nervous I was doing my first Shop! Now, after two and a half years I can do most of my shops easily. New scenarios are a small challenge, but they don't make me nervous.  I am sure I'll get a few phone calls today on her new shop, but as she does each one it will get easier.

You Don't Have to Take Every Shop!

I have been mystery shopping for a bit over two years now. I work for seven different mystery shopping companies. When I first started, I took just about any shop I could get. Since the, I have learned to pick and choose. I don't do bank shops any more. They are boring and tedious. They can also take up a lot of my time on a weekend, and that keeps me from doing other shops.

I like doing the food shops, especially at the restaurants that I really like. In fact, I am getting three times the pay to go to one of my favorite places to eat tomorrow night, plus my meal is paid for. I have learned to read the fine print before taking a shop. Sometimes the pay just isn't very good or there is no reimbursement. Sometimes the shop is just too far away.

We are going out of town in a few weeks, so I just blocked off my calendar for no shops on that weekend. That is the best thing about mystery shopping....I can work as much or as little as I want. The second best thing is I get to pick and choose the shops I want.

Answer the Phone

I have learned that sometimes I just have to answer my cell phone, even if I don't know who is calling. It just may be a scheduler at the other end of the phone ready to offer you an incentive to do a shop! Just this morning, I was getting out of the shower when my cell phone rang. I didn't know the number, and I figured it was a mystery shopping company! I almost didn't answer it, because I wasn't sure I wanted more shops, but I thought "YOU can always say no!" I am glad I answered it, because it was from one of the new companies I signed up for. The scheduler offered me three retail shops that are $10 each, with no purchase requirements. I had signed up for them about a week ago, but hadn't been assigned them. I gladly took them and she put them on my schedule board!

I got another phone call today from another company I work for, and got another gas station for next week and was cleared to try some other shops that they have. Sometimes, you just have to take a chance and answer the phone! You never know who might be on the other end!

Searching for Shops

There are a few times a year when it seems that shops just SLOW down. By slow down, I mean, there just aren't that many shops. I have been pretty busy for the first part of this month, but have just a handful of shops after the 15th. It seems to be this way with all of the mystery shopping companies I work for. I am hoping that the gas station shops show up again at the end of this month, but you just never know. I have been off of work this week because of Spring Break, and wanted to work a bit less, but a few more shops would have been nice! Just remember, with mystery shopping, you can only get shops when they are there. There are times when the shops just aren't there!

Incentives!

An incentive in mystery shopping, is when extra money is offered to complete a shop. One company I work for, offers these on a regular basis and it can be as little as $2.00 extra to do a shop to $40 to do the shop.

Several things can impact the size of the incentive:

• The distance the shop is from your home.
• The time frame of the shop. If the company has a deadline, they want to get it done!
• The size of the city where the shop is located--if it a small town in the middle of no where, odds are that there are not too many shoppers in the area.

There is one large company that I work for that RARELY offers incentives and if they do, it is just a dollar or two. However, they sent an email out recently stating they NEEDED shops done and to give them a call. They were even offering incentives. Well, I looked and there were five shops within an hours drive from me, in an area that I know well. I called and asked about doing them and asked about the incentive. The associate asked me how much I wanted for each shop and I said $5.00 extra. She put me on hold and came back that they would give me $5.00 extra for each shop. This meant a total of $25 in incentive. The actual shop pays $10 plus around $9 in reimbursement. Just the incentive and fee alone are $75! Needless to say, I took the shops!

I once got $35 in incentive to do ONE fast food shop that was 45 minutes away. I took it and found a few more shops to do along the way! Once you sign up with a company, start looking to see if they offer incentives. They can really add to your paycheck.

Observe and Report

The majority of the shops that I complete are unrevealed. This means that when I enter the shop the employees DON'T know that I am mystery shopping. This means that I cannot take my input forms in with me to write down what I see and hear. I have to observe, remember and report what I see. Sometimes I take notes in my phone, especially at restaurant shops where I have to time each section of the meal(how long for drinks, to get the meal, etc....), but most of the time I just make a point of remembering names and descriptions. When I get to my car after the shop, I answer the questions and write the notes down that I need.

Since many shops are at gas stations, I have found that I am always observing even when I am not doing a shop. I notice if the windshield washing equipment is present, if the pump is clean and if the credit card applications are at the pump. I also notice name tags wherever I go. I also notice if menu boards are dirty, if bathrooms are stocked, and if the store/restaurant is clean!

When I first started mystery shopping, I really worried if I could remember everything, but now I don't. I do make a point of repeating someones name in my head when I have to remember it for later. I also take mental notes of everything I see and a description of the person. After a while, it just become habit and you don't have to work as hard to remember the details.

Calendar--Keeping Track of Shops

I keep track of all of my shops using a calendar on my computer. I color code each shop based on which company I have scheduled with. This ensures I don't overbook myself for certain companies that restrict the number of shops you can do in one day. It also keeps me from overbooking myself. I also keep a paper calendar in my car, so if I am out and about and shops come out, I can schedule the shops I want.

You never know when shops will come out. There is usually a pattern to the month on when shops are released, but you just never know. I checked shops early today and then within an hour checked again and some grocery shops were out. I picked up four shops for next month. I was out with the boys getting hair cuts  yesterday when I checked shops on my iPhone and there were Internet shops that were out. Scheduling shops can become a full time job! I also have to make sure I don't schedule too many fast food shops for the same day or for the same time period!

I have completed one shop with one of the new companies and found it easy to do the input. The shops has been cleared to be paid and I should get paid for it next month. I have signed up for my first shop with the second new company, but I won't do a shop for them until next month! I am trying NOT to overbook myself for the week of Spring Break! This is another important reason to keep a calendar. If I have meetings or other things that come up on a weekend, I make sure I block those dates out so I don't schedule any shops!

Whatever you decide to do, make sure you have a way to keep track of your shops.